Advantage Virtual Assistant
Qualifications
Must have at least 2-10 years of experience in the BPO industry as a Customer Service Representative or Real Estate Admin for a US-based account OR 1-year virtual assistant experience OR have a 4-year Bachelor’s diploma in Communication, ICT, Digital Arts, Business Management, or other related fields
Teachable and has a thirst for learning and self-improvement
Comfortable handling voice tasks
Must have great communication skills both verbal and non-verbal
Must have strong attention to detail
Hardworking and independent who can work with minimum supervision
Should possess good time management and organizational skills
Having a sales or real estate background is a plus but is not a requirement
Positive attitude with good multitasking and organizational ability
Amenable to work based on the client’s timezone
Responsibilities
Administrative & Client Support
Schedule events
Website maintenance
Schedule appointments
Write and reply to emails and messages
Be easily accessible and respond quickly to client requests
Able to assess and identify the client’s needs to achieve success
Organize the client’s inbox
Ensures 101% client satisfaction
Perform other tasks as provided by the client
Real Estate
Perform real estate tasks such as property management, skip tracing, agent enrollment, property analysis, comparables, and other related tasks
Provide the best tools and accurate information through effective research
Recommend potential products or services to clients by analyzing their needs
Answer and make calls or send messages to tenants
Perform other tasks as provided by the client
Sales and Lead Generation
Contact all prospects or leads provided by the client and schedule appointments
Answer inquiries of the prospective clients
Generate leads and convert them to prospective clients
Update all the required documents for each transaction including CRM tool and spreadsheet to ensure the accuracy of activity logs on the CRM system
Keep an accurate record of all prospective clients to regularly update lead status
Follow up and qualify leads from online inquiries, marketing campaigns, and other activities
Record and accurate call history and customer response in detail
Monitor competitor’s products and services and create selling strategies when necessary
Maintain existing customer database while building a new one
Scrub and validate prospect/lead information in the client’s database
Source target prospects using a variety of sales tools
Reach out to prospects via telephone and email to qualify leads
Initiate, build, and nurture relationships to generate fresh opportunities
Deliver appropriate sales scripts/presentations
Negotiate prices and close sales
Effectively overcome sales objections
Convert outbound leads into transfers
Social Media Management
Create social media content and publish across all social media platforms
Design and write content for the client’s website and social media pages
Create attractive and effective ads on Facebook, Instagram, LinkedIn, and other social media platforms
Assist clients in developing and implementing marketing campaigns through social media platforms to improve branding and online presence
Schedule social media posts using applications such as Hootsuite and TweetDeck to maintain all client’s social media accounts.
Keep track of data and analyze the performance of social media campaigns
Create social media reports for weekly business reviews
Perform other tasks as provided by the client
AVA Benefits
HMO and sickness benefits
Purely home-based, you can work anywhere in the world as long as you have a good internet connection, a laptop, and a headset!
Achieve creative freedom and gain the time you need to work on yourself
No more waking up early to avoid traffic and stress
System Requirements
Computer Processor: at least i3 (for both primary and back-up computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
Computer Operating System: at least Windows 7 64-bit
Internet Requirements
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps